Contact Rococo Software Ltd.

Support

Customer ID Number:
Email Address: *
Product Information: *
Incident Description:  
Please provide a one-line summary of the incident:
Enter a detailed description of the incident:
Environment:*
JDK system version and service packs applied:
Operating System: *
Operating system version and service packs applied
Distributed Applications:
For distributed applications please provide information for all nodes (ie: Client on Palm and server on Linux)
Severity:
Please indicate the level of severity of this incident to your organisation		 Critical
Proven failure renders deployed customer asset unusable. No workaround exists.
Major
Major feature is defective. No workaround exists.
Minor
Minor feature is defective. Minimally detracts from asset's value.
Test Case:
A Java test case that illustrates the must be provided wherever appropriate.
The test case will help the support team to quickly diagnose the error. Please email your test case file(s) to support@rococosoft.com.